DISCLAIMER :

Keberkesanan produk ini bergantung kepada keadaan pengguna. Setiap kesan penggunaan boleh berbeza-beza bergantung kepada keadaan masing-masing. Produk ini akan memberikan kesan yang terbaik jika digunakan dengan betul, seperti yang ditunjukkan dalam pelbagai testimoni yang telah diterima.

 Terms & Conditions :

By accessing, browsing, or otherwise using this website, you acknowledge that you have read, understood, and agreed to be bound by the following terms and conditions in full and without limitation. If you do not accept these terms, you are advised not to use this website in any form or manner.

This website, including all of its components such as text, graphics, logos, images, product listings, and any associated digital content, is the sole property of procham hq  and is protected under applicable copyright, trademark, and intellectual property laws both locally and internationally. Any unauthorised use, distribution, reproduction, or republication is strictly prohibited and may result in legal consequences.

We reserve the right to modify, update, amend, or discontinue any part of the website, its services, or terms without prior notice. Continued use of this site shall constitute your consent to such modifications. While we strive to ensure the accuracy of all information displayed, we make no guarantees or warranties regarding product descriptions, availability, pricing, or suitability for specific purposes.

Refund & Return Policy :

All purchases made through this website are considered final and non-refundable unless otherwise stated in writing and approved by ProCham HQ. Refunds will only be processed under strictly limited conditions, including but not limited to instances where the received product is proven defective, damaged upon arrival, or significantly deviates from the description listed.

To initiate a refund request, the customer must submit a formal claim within seventy-two (72) hours of receiving the product, accompanied by clear photographic evidence and a valid proof of purchase. We reserve the sole discretion to accept or reject any refund claims, and our decision shall be final.

We are not liable for refund requests resulting from customer negligence, such as incorrect product selection, change of mind, misunderstanding of product usage, or failure to read product labels and instructions. Refunds, if approved, will be issued via the original method of payment and may take up to 30 working days to process.

Shipping charges, where applicable, are non-refundable. The customer shall bear all return shipping costs unless otherwise stated in a written agreement by our support team.

PRIVACY POLICY :

This Privacy Policy outlines the manner in which procham hq collects, uses, maintains, and discloses information collected from users of our website. By using this website, you agree to the data practices described herein.

We may collect personally identifiable information such as, but not limited to, full name, contact number, shipping address, billing address, email address, and transaction details when users voluntarily submit such information in the process of placing an order, registering an account, subscribing to our newsletter, or filling out any form within the site. We are committed to ensuring that all personal data is handled with strict confidentiality and stored securely.

Your data may be used for purposes including, but not limited to, processing orders, managing customer inquiries, improving user experience, and delivering targeted promotional content. We do not sell, trade, or rent users’ personal identification information to third parties. However, we reserve the right to disclose your information as required by law or if it is deemed necessary to protect our rights or comply with a legal process.

This website may use cookies and third-party tracking technologies for analytics, performance monitoring, and personalization. By using the site, you consent to the use of cookies unless you choose to disable them in your browser settings.

You may request access to your personal data or ask for corrections or deletion at any time by contacting our data protection officer via official email. We reserve the right to amend this policy periodically without prior notice, and all updates shall be effective immediately upon posting.

We use Google AdWords Remarketing to advertise this website across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of this website you have viewed by placing a cookie on your machine. This cookie does not in anyway identify you or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager.

For any questions related to our Terms of Use, Privacy Policy, or to request a refund, please contact us via email at prochamhq@gmail.com
This email is strictly for customer support and official business inquiries only.
We will respond to your inquiry within 3–5 business days.